What is Business Process Management?
Business process management (BPM) is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal. Process design involves developing a strategy to carry out the mission of your business.
Areas of Specialty
Growing Business Revenue
Marketing Business Solutions
Streamlining Business Processes
Our Process Design Principles
One of the first places to look when redesigning a process is automation— automating manual work steps as much as possible.
Disintermediation focuses on cutting out the middle man and providing opportunities for customer self-service.
Process Design and Flow
Create a graphical process flow and define the parameters of each step. This will define what steps are human-facing and which are automated.
Identify Process Launch Triggers
Identify how a process gets launched. What external or internal event will trigger the steps in the process?
Defining Process Data Fields
An often overlooked piece of the process puzzle are the data fields required by the process. There is always data that flows through the process. Carefully planning and defining that data is critical to process success.
Defining Conditional Steps
Looking at the routing between different steps is important for complicated process design. When your process has to make a decision, understanding and testing those logic splits is important to the overall process.
Integrating documentation as a part of the process push notifications elevates the need to have a separate process documentation manual. Information the employee needs is generated along the way via notifications from automated processes.